ISLAMABAD: The National Electric Power Regulatory Authority (NEPRA) has introduced new regulations that are expected to increase the financial burden on electricity consumers by restricting the payment options for electricity bills. These changes are likely to have a significant impact on those who rely on installment plans to manage high electricity costs.
Previously, consumers enjoyed greater flexibility in paying their bills through installments. However, under the revised Consumer Service Manual, they will now be allowed to pay their bills in installments only once a year. Any remaining balance after the first installment will incur a 14% interest markup.
This decision by NEPRA is expected to create challenges for consumers who find it difficult to pay their entire electricity bill at once. Installment plans have been a crucial tool for managing large bills and avoiding service disconnections. The additional markup on subsequent installments will further strain consumers financially.
Furthermore, the revised Consumer Service Manual requires all electricity companies, including K Electric, to issue computerized bills for consumers opting for installments. This measure aims to ensure transparency and eliminate potential discrepancies.
